Privacy Policy
1. Introduction
Almond Arboriculture, LLC (“Alm1. Introduction
Almond Arboriculture, LLC (“Almond Arboriculture,” “we,” “us,” or “our”) respects the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, maintain, and protect information obtained through our business phone number, including calls and text messages sent or received through our dedicated business number.
By communicating with Almond Arboriculture through phone, text message, our website, or other customer communication channels, you acknowledge the practices described in this Privacy Policy.
2. Information We May Collect
When you communicate with Almond Arboriculture, we may collect information such as:
- Name
- Phone number
- Email address
- Property address
- Service address
- Information about requested tree or landscape services
- Appointment and scheduling information
- Communications between you and our company
- SMS consent and opt-out information
- Information necessary to provide estimates, schedule services, process payments, and provide customer support
3. How We Use Your Information
We may use customer information to:
- Respond to inquiries and requests
- Provide estimates and proposals
- Schedule and manage appointments
- Confirm or remind customers about appointments
- Provide tree care and landscaping services
- Communicate about active or completed jobs
- Send invoices and payment-related communications
- Provide customer support
- Follow up regarding services
- Improve our customer service and business operations
- Comply with applicable legal and regulatory requirements
4. SMS and Text Messaging
If you provide your phone number and appropriate consent, Almond Arboriculture may communicate with you through text messages.
Text messages may include appointment confirmations, scheduling updates, estimate notifications, service reminders, job updates, customer service communications, invoices, and other communications related to services you have requested.
Where required, Almond Arboriculture will obtain appropriate consent before sending recurring promotional or marketing messages.
You may opt out of SMS communications at any time by replying STOP.
You may request assistance by replying HELP.
Message and data rates may apply according to your mobile carrier's plan.
5. Sharing of Information
Almond Arboriculture does not sell or rent customer phone numbers, SMS opt-in information, or personal information to third parties for their own marketing purposes.
We may share information with service providers and business partners when reasonably necessary to operate our business and provide requested services. These may include providers that assist with:
- Customer relationship management
- Scheduling
- Phone and SMS communications
- Payment processing
- Accounting and bookkeeping
- Website hosting
- Information technology and business administration
These providers may only receive information reasonably necessary to perform their services.
We may also disclose information when required by law, legal process, or to protect the rights, safety, or property of Almond Arboriculture, our customers, or others.
6. Protection of Information
We take reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, use, disclosure, alteration, or destruction.
However, no electronic communication or storage system can be guaranteed to be completely secure.
7. Customer Choices
Customers may request to:
- Stop receiving SMS messages by replying STOP
- Request assistance with SMS communications by replying HELP
- Contact Almond Arboriculture regarding the personal information we maintain about them
- Request correction of inaccurate customer information
Some information may need to be retained for legitimate business, accounting, legal, or regulatory purposes.
8. Changes to This Privacy Policy
Almond Arboriculture may update this Privacy Policy from time to time to reflect changes in our business practices, communication services, or applicable requirements.
The updated Privacy Policy will include a revised “Last Updated” date.
9. Contact Us
Almond Arboriculture, LLC
Virginia, USA
Website:
www.almondarboriculture.com
If you have questions about this Privacy Policy or how your information is used, please contact Almond Arboriculture, LLC through our business contact information.
Trevor AlmondAlmond Arboriculture, LLC
